Website Usage

If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together our privacy policy govern Pont Y Twr’s relationship with you in relation to its websites.  If you disagree with any part of these terms and conditions, please do not use our website.

The use of the Pont Y Twr website is subject to the following terms of use:

• The content of Pont Y Twr’s website is for your general information and use only.  It is subject to change without notice.
• The websites use cookies to monitor browsing preferences see our Privacy Policy for more details.
• The use of this website is also governed by our privacy policy. By continuing to use our website you accept and agree to our privacy policy.
• Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose.  You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by the law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable.  It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us.  This material includes, but is not limited to, the design, layout, look, appearance and graphics.  Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All intellectual property rights in the site all the text, pictures, videos and other content are available on it are either owned by us or by our licensors. You may not print or otherwise make copies of any such content without our express permission.
• All trademarks reproduced in this website which is not the property of, or licensed to, the operator is acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• From time to time this website may also include links to other websites.  These links are provided for your convenience to provide further information.  They do not signify that we endorse the website(s).  We have no responsibility for the content of the linked website(s).
• You are responsible for all access to our site using your Internet connection even if accessed by a third party.
• We reserve the right to restrict your access to the site or any part of it. Access to restricted areas of the site may be subject to registration and other conditions. If we grant you permission to access a restricted area, we may withdraw that permission at any time (including because of any terms and conditions breaches).
• Your permission to use the site is personal to you and non-transferable.
• You will not use the site for any fraudulent or unlawful purpose.
• You will not use the site to defame, abuse, harass, stalk, threaten or otherwise violate the rights of others, including without limitation others’ privacy rights or rights of publicity.
• You will not impersonate any person or entity, falsely state or otherwise misrepresent your affiliation with any person or entity in connection with the website, or express or imply that we endorse any statement you make.
• You will not interfere with or disrupt the operation of the website or the servers or networks used to make the site available or violate any requirements, procedures, policies or regulations of such networks.
• You will not transmit or otherwise make available in connection with the website any virus, worm, trojan or other computer code that is harmful or invasive or may or is intended to damage the operation of or to monitor the use of, any hardware, software or equipment.
• You will not reproduce, duplicate, copy, sell, resell, or otherwise exploit for any commercial purposes, any portion of, use of, or access to the Site.
• You will not modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Site. If you wish to reverse engineer any part of the Site to create an interoperable program you must contact us and we may provide interface data subject to verification of your identity and other information.
• You will not remove any copyright, trademark or other proprietary rights notice from the Site or materials originating from the Site.
• You will not frame or mirror any part of the Site without our express prior written consent.
• You will not create a database by systematically downloading and storing Site content.
• You will not use any manual or automatic device in any way to gather Site content or reproduce or circumvent the navigational structure or presentation of the Site without our express prior written consent. Notwithstanding the foregoing, we grant the operators of public online search engines limited permission to use search retrieval applications to reproduce materials from the Site for the sole purpose of and solely to the extent necessary for creating publicly available searchable indices of such materials solely in connection with each operator’s public online search service.
• We reserve the right to revoke these exceptions at any time.
• We will take every reasonable effort to ensure the site is available at all times. However, we cannot always guarantee this due to upgrading the site and essential maintenance. Nor can we guarantee it will be error-free.
• The Site may provide links to other websites and online resources. We are not responsible for and do not endorse such external sites or resources. Your use of third-party websites and resources is at your own risk.
• You may create a link to this Site, provided that:
  • the link is fair and legal and is not presented in a way that is:
    • misleading or could suggest any type of association, approval or endorsement by us that does not exist, or
    • harmful to our reputation or the reputation of any of our affiliates.
  • you retain the legal right and technical ability to immediately remove the link at any time, following a request by us to do so.
    • the link is to the homepage of this Site at the following URL https://pontytwr.co.uk
  • the link will not cause this Site or any content on this Site to be:
    • embedded in or framed by any other website, or
    • otherwise displayed in a way different to the way originally intended by us.
• We reserve the right to require you to immediately remove any link to the Site at any time and you shall immediately comply with any request by us to remove any such link
• Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Products

1.1 All products on this website (which may vary) are available at Pont y Twr.

1.2 Certain Products may be delivered by us in bud to ensure longer life.

1.3 Some Products, Flowers and Plants may be harmful or poisonous, if you require further information before submitting an order please contact us

1.4 All Products are subject to availability. In the event of any supply difficulties, we reserve the right to substitute a Product of equivalent value and quality without notice.

1.5 In the event that we are unable to supply the Product or any substitute product to you at all, we shall notify you as soon as is reasonably possible and shall reimburse your payment in full and in any event no later than 30 days after the intended delivery date.

Prices

2.1 Prices listed within the Service are valid for a maximum of 14 days from submitting your order. 2.2 Prices include VAT.

Order / Payments

3.1 During order submission you shall be required to provide us with your personal details, including accurate postcode, together with those of the intended recipient and all necessary payment details. We accept payment by most major credit and debit cards. By clicking on the ‘complete order’ button on the Order Form, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the Online site.

3.2 Submitting your Order Form is subject to our acceptance of this offer and we will not consider ourselves bound by a contract with you unless we have issued you a confirmation of order delivery by email. This is not the email sent on submission of an order.

3.3 Credit Card Security. When the order is placed at our website, credit card numbers are encrypted using 256-bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any website.

3.4 Privacy Policy, you can view our Privacy Policy online.

3.5 Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm

3.6 Orders that are cancelled online or via the phone are subject to a cancellation fee.

3.3 We cannot accept Order Forms from customers under the age of eighteen (18) years.

Delivery

4.1 Our delivery service is only within the named area UK area.

4.2 On acceptance by us of your Order Form we will advise you by e-mail confirmation of the intended delivery date. We will process Order Forms received on Sundays or Public Holidays the next working day. We do not deliver on Sundays or public holidays but in this case, we will deliver the Product you request on the next working day.

4.3 Anomalies in your submitted personal details may lead to problems or delays in delivery, so before placing your order, please ensure that you have included the full address details, including accurate postcode of the intended recipient and your daytime contact telephone number or e-mail address so that we can notify you in the event that any delivery problems are encountered.

4.4 Whilst we agree to use all reasonable endeavours to ensure that delivery will be on the requested delivery date you acknowledge that in very occasional circumstances delivery on the requested terms will not be possible. In such circumstances, you will be given prior notice wherever possible and we shall either make alternative arrangements or shall reimburse your payment in full.

4.5 Where the carrier is unable to find someone to accept delivery they will either deliver to a neighbour or leave a card at the address for the recipient to make contact.

4.6 In the instance of there being difficulties in delivering your order to the intended recipient we reserve the right to contact the recipient using the contact details you provide on the Order Form.

4.7 When placing your order you are able to specify further delivery information using the ‘Delivery Notes’ field provided. This is intended to provide further guidance to the party delivering your order which is not included within your address information, for example in a rural location.

7.1 In the event that you are not satisfied with the Online Service any complaints should be addressed to Pont y Twr, Plas Towerbridge, Llanbedr, Ruthin LL15 1UN. 07886832145 info@pontytwr.co.uk

7.2 Because of the perishable nature of Products and to assist us in resolving any complaints quickly, we advise you to make any complaint within 1 working day of the date of delivery or intended delivery of your purchase.

Disclaimer

8.1 Whilst we agree to use our reasonable endeavours to ensure that this Online Site and/or the Online Service is fully operational and error-free we cannot guarantee this and, therefore, accept no responsibility for any defects and/or interruption of the Online Site and/or the Online Service and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Online Site and/or the Online Service impossible or impractical.

8.2 (a) We accept liability for death or personal injury arising from our negligence. (b) Subject to clause 8.2(a), our liability in contract, tort (including negligence and breach of statutory duty) or otherwise arising by reason of or in connection with your Order Form with us shall be limited to a multiple of 3 times the price you have paid for the Products. (c) Subject to clauses 8.2(a) and 8.2(b) above we exclude all liability for any claims, losses, demands and damages, including without limitation, any costs, loss of profits, loss of contracts or business opportunity, loss of data and any other consequential, incidental, special or punitive damages, even if we have been advised of the possibility of such damages, arising directly or indirectly out of or in any way connected with your use or inability to access the Online Site and/or the Online Service, whether arising in contract, tort (including negligence), under statute or otherwise PROVIDED THAT nothing contained in these Terms and Conditions affects or will affect your or the recipient’s statutory rights in relation to the quality, fitness or description of the Products supplied. (d) Subject to clauses 1.5 and 4.3 above, we shall not be liable for any delay or inability to perform our obligations to you if such delay is due to any cause whatsoever beyond our reasonable control.

General

9.1 We reserve the right to supplement and amend the Terms and Conditions on which you are permitted access to the Online Site and/or the Online Service from time to time. We will post any changes on the Site and it is your responsibility as a customer to review the Terms and Conditions on each occasion you access the Online Service or Online Site. Changes will be effective five (2) hours after the posting of any such change and all subsequent dealings between you and us shall be on the new terms and conditions.

9.2 Additionally, we reserve the right to suspend, restrict or terminate access to the Online Site and/or the Online Services for any reason at any time.

9.3 These Terms and Conditions shall be deemed to include all other notices, policies, disclaimers and other terms contained in the Online Site, provided that in the event of a conflict between any such other notices, policies, disclaimers and other terms, these Terms and Conditions shall prevail. If any of these Terms and Conditions is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

9.4 We shall ensure that we comply with the requirement of all current data protection legislation including, without limitation, the Data Protection Act 1998 (as replaced, modified or re-enacted from time to time). We shall only use personal data received from you for the purpose of fulfilling our obligations under these Terms and Conditions and as stated in our Privacy Policy.

9.5 A person who is not a party to the agreement between you and us has no rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any of the Terms and Conditions but this does not affect any right or remedy which exists apart from that Act.

9.6 Save in respect of fraudulent misrepresentation, this agreement (including any documents and instruments referred to herein) supersedes all prior representations, arrangements, understandings, and agreements between you and us (whether written or oral) and sets forth the entire agreement and understanding between you and us relating to the subject matter hereof.

9.7 Your purchase will be deemed to have occurred in the UK. These Terms and Conditions shall be governed by and construed in accordance with English Law and the parties agree to submit to the exclusive jurisdiction of the English courts.

Refund Policy

10.1 Refunds may occasionally be given at the discretion of the management. Because of the perishable nature of our products you are advised to make any complaint within 1 working day of the delivery of your flowers. We always endeavour to reach an agreement with the recipient for either for a replacement or a refund depending upon the nature of the complaint.

10.2 If a payment has been made in error, please contact Pont y Twr, Plas Towerbridge, Llanbedr, Ruthin LL15  1UN.07886832145 info@pontytwr.co.uk  10.3 Refunds are made at the manager’s discretion.